Sample Excerpts from Customer Newsletter: UPS CanadianOperations

COVER STORY

The NEW UPS ExpressFamily

12:00 Noon?  10:30 A.M.?  8:00 A.M.? Or Next-Flight-Out??!!

For all your “need-it-overnight” shipments, say hello to ourExpress family of services, a dynamic 1-2-3combination!  With the addition of twoNEW UPS Express Services, UPS is now the first national courier with the earliest delivery time and the most next-day delivery options - threein all!

8:00 a.m.

Need that “first-thing-in-the-morning” response when 10:30 A.M. just isn’t soon enough?  Our brand-new Express Early A.M. 8:00 Delivery is first out of the gate within Canada:guaranteed* delivery by 8:00 A.M. tomost Canadian metros and by 8:30 A.M.to most others.  Express Early A.M. serviceis now available both within Canadaand to the United States- only from UPS.

10:30 a.m.

Second up is our already tremendously popular UPS Expressservice.  When it definitely needs to bethere in the morning but not before the first coffee is on, UPS Expressfeatures guaranteed* 10:30 A.M.delivery.  Now to more cities than everbefore and with later pick up and drop off times. 

12:00noon

Finally, there’s our NEW Express Saver service!  Want to save money, but still get it theretomorrow?  Express Saver service willguarantee* a 12:00 noon delivery to as many metropolitan areas asour 10:30 Express service.   

A.S.A.P.

And if tomorrow isn’t soon enough, tap into UPS SonicAirâ for“next-flight-out” response and guaranteed* delivery anywhere in Canadaand to the U.S.within a matter of hours, as well as scheduled delivery to internationaldestinations.  Call UPS SonicAirâ at1-800-451-4550 for information and guarantee* details. 

Be sure to check out all the details inside on these greatNEW services! 

*Call 1-800-PICK-UPS for guarantee details andtime-in-transit information.
NEW! Express Early A.M. 8:00 - Canada’s Earliest! 

The Story:  It’s late Tuesday morning at the easternbranch.  Head office calls.  Remember the presentation scheduled forFriday?  Well, it’s been moved totomorrow morning at 8:30 A.M.  I need those slides in the morning -early!  10:30 is too late. 

Sounds like a job for UPS Express Early A.M.  - with guaranteed* 8:00 A.M. next-business-day delivery to selectedCanadian metros, 8:30 A.M. to mostothers, and optional Saturday delivery. Record your Express Early A.M. shipments with the new UPS Express EarlyA.M. Shipping Document, for shipments within Canadaor to the United States.  Or use the Shipping Record Book, WorldwideWaybill or Shipping Document for Service WithinCanada. 

Need to track your Early A.M. shipment?  Same-day proof of delivery can be faxed uponrequest.  Or verbal confirmation - a UPSexclusive service - is also available. And of course, count on the UPS Total Track system for guaranteed*package status information within 30 minutes. 

UPS Express Early A.M. to the United States just expanded, with service to manymore American cities than before.  Call1-800-PICK-UPS for details, rates, and time-in-transit information.

NEW! UPS Express Saver  - TheEconomical Overnight!

When Noon Next-Day is AOK! 

The Story:  The electronics store Sales Manager has acustomer looking for a particular fax machine. Their store is out but after a little hunting he finds it at a westernbranch store.  Send it out overnight, heasks, but make it UPS Express Saver service. “It’ll be here by noon, and my customer won’t be back till early afternoon.  I’m happy, my customer is happy, and my bossis happy because I saved some money on shipping.”

UPS proudly offers the third level in the Express servicefamily, Express Saver service, with guaranteed* 12:00noon delivery to many majormetropolitan areas in Canada.  When you need it there tomorrow but withoutthe “first-thing” urgency, Express Saver service is the cost-effectivealternative to Express or Early A.M. service, but allthe same UPS quality. Ask about optional guaranteed* Saturday delivery.

Recording your Express Saver shipments is a breeze with theNEW Express Saver Shipping Document.  Or,if you prefer, just use the Shipping Record Book or the Shipping Document forService within Canada. 

UPS SonicAirâ - When You Need Speed! 

The Story:  It’s late morning.One of your best customers calls - frantic. A key machine on his 24-hour production line just threw a part.  With no spares on-site, he’s dead in thewater.  Overnight me a replacement, hesays.  I can do even better than that,you reply.  Thanks to UPS“next-flight-out” SonicAirâ service, thepart’s on its way within an hour.  Bymid-afternoon, it’s arrived and by second shift, it’s been installed.  Production is restored at 4:00 P.M., not 10:00 A.M. tomorrow, saving hundreds of thousands ofdollars.  Think he’ll remember you thenext time the competition comes to call?

UPS SonicAirâ guaranteed* “next-flight-out” service for yourpast-critical shipments to points within Canada and the United States, and it’savailable 24 hours a day, 365 days a year. When you need it, we’re ready to fly. Choose from several delivery options: Express Freight, Hand Carry,Chartered Aircraft, Door-to-Door Delivery and more.  Upon arrival, you’ll receive automaticdelivery confirmation by Fax or EDI.  Andnow, time-specific delivery via SonicAirâ is guaranteed* to U.S.destinations, along with scheduled delivery to destinations worldwide.

When a nightclub in Las Vegasneeded 12 pairs of custom ballet slippers for an evening performance, theycalled their supplier, who called UPS. The slippers were on the next flight out, arriving just in the nick oftime.  UPS SonicAirâ camethrough because the show must go on! When tomorrow’s too late, just call UPS SonicAirâ at 1-800-451-4550. 

*Call 1-800-PICK-UPS for guarantee details andtime-in-transit information.

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